2.1 Safe to install
Verint WFM for Branch enhances workforce engagement and collaboration through convenient mobile features. The application serves as a supplementary tool to the core solution, enabling users to effortlessly manage various aspects of their work schedule on-the-go. It facilitates functions such as submitting time-off requests, swapping or offering shifts, and setting unavailability preferences directly from users' mobile devices. Moreover, seamless communication within the organization is facilitated via the Connect platform.
Key features include:
- Accessing daily schedules for all employees through the Branch Schedule report
- Viewing monthly calendars of employees via the Connect Calendar
- Submitting time-off requests and unavailability preferences
- Swapping and offering shifts
- Managers can efficiently review and address all employee requests
Overview
Verint WFM for Branch is a Freeware software in the category Business developed by Verint.
The latest version of Verint WFM for Branch is 2.1, released on 04/19/2024. It was initially added to our database on 04/19/2024.
Verint WFM for Branch runs on the following operating systems: iOS.
Users of Verint WFM for Branch gave it a rating of 2 out of 5 stars.
FAQ
What is Verint WFM for Branch?
Verint WFM for Branch is a workforce management solution designed specifically for branch operations, helping organizations optimize staff scheduling, improve service levels, and enhance employee engagement.
What are the key features of Verint WFM for Branch?
Key features include real-time scheduling, demand forecasting, performance analytics, employee self-service tools, and integration with other Verint solutions.
How does Verint WFM for Branch help improve customer service?
By optimizing staffing levels based on customer demand, it ensures that branches are adequately staffed during peak times, which enhances customer experience and reduces wait times.
Can Verint WFM for Branch integrate with existing systems?
Yes, Verint WFM for Branch can integrate with various existing systems including CRM and other workforce management tools to streamline operations.
Is there mobile access available for Verint WFM for Branch?
Yes, Verint WFM for Branch offers mobile access allowing employees to view schedules, request time off, and communicate effectively from their mobile devices.
How does Verint WFM for Branch handle employee scheduling?
It uses advanced algorithms to analyze historical data and forecast demand, allowing it to create optimized schedules that match staffing to customer needs.
What is the setup process for Verint WFM for Branch?
The setup process typically involves an initial consultation, data integration from existing systems, configuration of the software to meet business requirements, followed by training for administrators and staff.
Does Verint WFM for Branch provide reporting features?
Yes, it includes robust reporting features that provide insights into employee performance, operational efficiency, and service delivery metrics.
Is training available for new users of Verint WFM for Branch?
Yes, Verint provides comprehensive training resources including online courses, webinars, and live training sessions to help new users get acquainted with the system.
What support options are available for Verint WFM for Branch users?
Users can access a variety of support options including online resources, a dedicated help desk, user community forums, and on-site assistance if needed.
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